Being the SGI VC Members, you may enjoy to make booking between 3 days to 1 year in advance prior to the traveling date. The earlier you book the better your chances of securing your rooms. Our members enjoy the flexibility to choose when they want to go for their holidays.

A fully-booked situation normally arises when everyone wants to go to the same place at the same time especially on weekends, public holidays and school holidays. Hence, members are encourages to plan and book ahead should you wish to travel during peak season.

As a member, you can exchange your nights at another resort in Interval International's database of over 3,000 quality resorts in over 80 countries with a small additional top-up. This is a great program for our members who enjoy traveling overseas. By trading through Interval International, you could get more exchange opportunities with lots of exciting destinations and need not have to worry of paying for expensive hotel rates and high currency exchange when staying overseas.

Interval International also provides other great features such as Hotel Exchange in which you trade your week for a hotel stay or condo-style accommodations sources directly by Interval. Interval International Getaways is another great program for members to enjoy additional weeks of accommodation at member-only prices without giving your week. Cruise lovers can consider exchanging their week with some of the World's renowned cruises such as Royal Caribbean International, Carnival, Princess and more. There are some great ways for members to widen your holiday world.

For more information on the Interval membership benefits, kindly visit www.intervalworld.com or call 1800 80 1244 (Toll-free for landline).

Members are entitled to the right to use the accommodation units at Home Resorts. SGI VC Melaka and Anggerik Bungalow are not our Home Resorts, hence they have been listed as Rental Destinations in which a special rental fee is charged by individual property in order to enjoy the facilities.

Optional Destinations are available through reciprocal exchange with other Vacation Clubs. As other Vacation Clubs would also want to prioritise their members' bookings , therefore reservations are always required in order to provide the maximum vacation opportunities and are made on first-come, first served basis and may be made up to six (6) months or down to no less than fourteen (14) days in advanced before travel date.

Yes, it may be changed, removed or new reciprocal properties added.

Some of the destinations have been removed because we received complaints from members of their deteriorating quality. We want to ensure that our members receive the best possible experience.

Besides that, since this is on a reciprocal exchange basis, the amount of exchange has to be fair. Unfortunately, at times there is a big disparity of the number of nights we owe to our partners as more of our members travelled to their properties rather than them coming over to Malaysia to stay in our properties. Hence it would be difficult to get rooms at some of the destinations.

SGI VC members who are interested to travel overseas are strongly encouraged to book through Interval International, our affiliated partner who provides an exchange network of nearly 3,200 quality resorts in over 80 nations. The properties provided by Interval International are mostly from established hotel chains which give you the assurance of quality, namely Marriott Vacation Club, Westin Vacation Ownership, Wyndham, Grand Mercure, Accor, Laguna, Westgate, CLC World Resorts & Hotels, Anantara Vacation Club, Sheraton Vacation Ownership, just to name a few.

Unlike the home-based inventories stated in the Prospectus, there is no specific allotment reserved for our members and all reservations are subject to availability upon request to our reciprocal partners. Hence it may take some time for our partners to reply to us.

For home-based confirmed reservation using entitlement(s), member are required to cancel the booking through E-GO Holiday using Booking Enquiry in not less than Seven (7) working days from the check-in date. For optional destination confirmed reservation using entitlement(s), a written cancellation must be submitted to SGI VC at memberservices@sgivacationclub.com in not less than Fourteen (14) working days from the check-in date.

(a) E-go holiday for Home-based destinations: Instant confirmation with a confirmation slip.
(b) Optional or Rental Destinations: We shall get back to you within seven (7) working days for within Malaysia / fourteen (14) working days for outside Malaysia and room confirmation is subject to availability.

(a) Click on "e-go holiday" for reservation to Home-Based destinations;
https://member.sgivacationclub.com/account/egoholiday.php
(b) Click on "Reservation" for any other destinations.
https://member.sgivacationclub.com/account/reservation.php

The Purchaser/Timeshare Member shall pay the Annual Maintenance Fee of a following year to the Trustee within thirty (30) days from the date of issuance of the relevant statement by the Operator whether or not the Purchase/Timeshare Member has used the Timeshare Interval(s) during the preceding Anniversary Year (Clause 5.4.1 Prospectus).

It is one of the obligations of Timeshare Members to pay the Annual Maintenance Fee for the upkeep, maintenance and operation of the Accommodations and the membership scheme. (Clause 6 Rules & Regulations)

Failure to pay AMF will lead to termination of the membership as stated in the Agreement that binds the Club and the members.

Annual Maintenance fee means the yearly maintenance payable by each Timeshare member for the upkeep, maintenance and operation of the Accommodations and the membership scheme. (Clause1.1 Rules and Regulations). They are also used to maintain the quality of the service and facilities.

Each Purchaser/Timeshare member shall pay to the Trustee an Annual Maintenance Fee (subject to Tax) for each Timeshare Interval purchased and/or registered in the Timeshare Member's name. (Clause5.4.1 Prospectus)

All Timeshare Developers in Malaysia including SGI VC is governed by Suruhanjaya Syarikat Malaysia (SSM) strict guidelines with regards to the sale of vacation club memberships. The guideline stipulates that Vacation Clubs are permitted to sell a maximum of 51 memberships only for every unit of inventory stated in the Prospectus.

All memberships are fully transferable after twelve (12) months from the date of the Timeshare Membership Agreement subject to full payment of the Purchase Price, the Annual Maintenance Fee and other dues and charges to SGI VC. A 10% Administration Fee from the current price of the particular category of membership for processing and effecting the transfer will be charged. However, the member has to find his own buyer.

Yes, SGI VC do repurchase of timeshare memberships from Timeshare Members who purchase the Timeshare Memberships on or after the Effective Date (6th February 2014) at the repurchase price to be calculated as follow and to be calculated from the date of the Membership Agreement, and subject to terms and conditions. (Clause13.2 Prospectus)

Year 1: 50% of the nett Purchase Price paid
Year 2: 30% of the nett Purchase Price Paid
Year 3: 15% of the nett Purchase Price paid
Year 4 to Year 29: 5% of the nett Purchase Price paid
Year 30: RM 1.00

The repurchase shall only be applicable to Timeshare Members who have fully paid the Purchase Price and all outstanding payments due and owing to the Operator.

Members are free to assign their guests to use their entitlement anytime for home-based destinations. They can check-in without your presence provided you have named them as the guest (person who will be checking-in) upon placing your reservations. Hotel/Resort reserves the right to use the security deposit collected upon check-in to set off against any cost of loss(es) /damage(s) caused to the Unit/Hotel/Resort by the Timeshare Member/Guest.

Members who authorise a guest to utilise the Interval International Exchange programme on the member's behalf are required to pay the Interval International Guest Certificate Fee to Interval International. This fee is subject to review by Interval International from time to time.

Member's guest is not allowed to utilise members' entitlement to Optional Destinations. It is a privilege extended to SGI VC Members which only allows the members to travel overseas. Should this privilege be offered to other parties, it shall result to our own members not being able to experience the benefits extended to them.

Yes, you may advance your vacation week belonging to the Next Use Year which is being brought forward to be used depending on the type of membership. Timeshare member is allowed to advance the Next Use Year's timeshare interval for use during the Current Use Year (for full term members) or the Anniversary Year immediately following the Current Use Year (for alternate year members) on condition that the advance shall be for whole vacation week of seven (7) or fourteen (14) nights. Timeshare members are not allowed to advance part of the vacation week and leave the remaining part for the week for the Next Use Year.

Members who would like to advance the entitlements of the Next Use Year for use during the Current Use Year shall pay the Annual Maintenance Fee of the Next Use Year in advance.

Carry forward or accruing of entitlement shall depend on your membership type. Gold and Platinum memberships are able to carry forward or accrue the entitlement to the Next Use Year. Unutilised nights will be forfeited at the end of the Anniversary Year for Platinum Even/Odd or Gold Even/Odd memberships.

A holiday is always invigorating, hence we encourage our members to always plan and book ahead in order to use the entitlements to spend some quality time with their friends, family and loved ones.

It depends on the types of room reserved. The rules allow a maximum of 2 Adults and 1 child (Clause4.1.2 Rules and Regulations) for a hotel unit, studio or 1-bedroom apartment (without extra bed/rollaway) & a maximum of 4 adults and 2 children (Clause4.1.2 Rules and Regulations) for 2-bedrooms apartment (without extra bed/rollaway).

A booking for another room is required when the number of occupant(s) who wish to occupy the same unit/apartment exceeds the original capacity allowed; additional fee will be imposed.

The room number of Home-Based Accommodation Units are indicated in the Prospectus. The locations of these units may differ at each resort for example, Accommodation Units in Swiss-Garden Residences Kuala Lumpur are on the 9th, 10th and 11th floor and exclusively allocated for SGI VC members. However, the room number could not be allocated upon confirming the reservation as it is subject to first-come, first-served basis.

A minimum of 2 nights is required for a booking as stated in the Rules and Regulations (Clause 4.2.5).

However, we try to be flexible on case to case basis and accommodate our members' 1-night stay request, for example if there is only 1 night left in our system, if a member wants to attend the Annual General Meeting at Kuala Lumpur, or if the member has only 1-night entitlement left for the year (subject to terms and conditions)

Kindly reach out to our Member Services team for assistance.

Only Platinum members will be entitled for a two-roomed accommodation (subject to availability) whilst a Gold category Membership shall be entitled for a one-roomed accommodation.

However, exclusive offers which enable members to book 2 rooms or more are made available during low season. These offers are subject to availability and may change from time to time.

Timeshare Members can opt to exchange two (2) weekday nights for one (1) weekend night, subject to availability and subject to a minimum of two (2) nights per location for every booking made.

However, Timeshare Members are not allowed to exchange one (1) weekend night for two (2) weekday nights.

Members are given a Timeshare Interval, meaning one (1) unit of Timeshare Membership of floating intervals of seven (7) nights every Anniversary Year or alternate even or odd Anniversary Year in which a Timeshare Member is granted a Right to Use a unit of Accommodation in accordance with the terms of the Trust Deed, the Timeshare Membership Agreement and these Rules and Regulations. (Clause 1 Rules & Regulations)

Since a calendar week consists of 5 weekdays and 2 weekends only, the floating intervals of seven (7) nights every Anniversary Year will be allocated to members on such basis. This is to ensure that all members get equal opportunity to enjoy the weekend stay.

A minimum of two nights per location per booking is required. For each seven (7) nights allocated for members in each Anniversary Year, members are strictly entitled to two (2) weekend nights and the rest of the Timeshare Interval shall consist of weekday nights only. This is the Split Week feature that can be utilised at Home Resorts only. (Clause 4.2.5 Rules & Regulations)

Weekday means a Sunday, Monday, Tuesday, Wednesday, Thursday and on public holiday nights. Weekend means a Friday, Saturday or the eve of a Public Holiday nights.

No, SGI VC Timeshare Membership does not offer any of the above services/ facilities as this is a vacation club that provides utilisation of holiday accommodations at its home-based and affiliated locations only.